Refund Policy

Last updated: July 27, 2026

Wallet top-ups

Deposits are generally non-refundable once credited, except where required by law or at admin discretion for duplicate/erroneous payments.

Failed activations

If a number fails to receive an OTP within the activation window and the order is marked cancelled/expired, the cost may be refunded to your wallet automatically or upon support review.

Manual payment disputes

For manual PayPal, crypto, or Binance deposits pending admin approval, you may cancel before approval by contacting support.

Cryptomus auto payments

Crypto payments processed automatically via Cryptomus are credited upon blockchain confirmation. Refunds for completed crypto invoices require admin review.

How to request a refund

Open a support ticket from your dashboard with your transaction ID and reason. We aim to respond within 2–3 business days.